Results-driven project manager with over 30 years of experience in project management and leadership across diverse sectors, ranging from Fortune 500 companies to small businesses. Instrumental in spearheading collaborative agile and waterfall project management efforts that contributed to generating $14.84 billion in annual revenue. A proven professional development leader that designed, and implemented training protocols that helped my organization meet customer service goals and generate $17 million in annual revenue. Known for leveraging research-based strategic planning to foster individual and organizational flourishing. Successfully designed and completed a doctoral dissertation research project quantifying the impact of empowerment on perceptions of eudemonic happiness.
Christ for Every Nation Church (formerly Una Baptist Church) - September 2009 to Present
Adult Education Instructor, Nashville, TN
● Developed adult learning activities and employed Socratic seminar techniques to foster small group discussion and learning in alignment with organizational goals.
● Communicated regularly with stakeholders to continuously improve curriculum based on adult learning principles.
DXC Technology - February 2018 to March 2024
Senior Document Management Specialist, Nashville, TN
● Conducted risk assessments and developed mitigation strategies to minimize project disruptions.
● Coordinated supply acquisitions and distribution, integrating research-driven best practices to resolve complex challenges effectively.
Lemichael Wilson for Governor - August 2022 to November 2022
Senior Policy Advisor, Nashville, TN
● Conducted risk assessment and mitigation analysis of public policies.
● Maintained project documentation, including requirements and status reports, to ensure transparency and accountability.
Modis Staffing - August 2017 to February 2018
Senior Document Management Specialist , Nashville, TN
● Led cross-functional teams in successful process improvement projects.
● Assisted project managers in the planning, execution, and monitoring document processing projects across multiple departments.
Market Strategies International - September 2010 to July 2017
UX Quality Engineer and IT Support Specialist , Nashville, TN
● Collaboratively oversaw the application of quality management standards to collect reliable and
valid market research data
● Developed IT support protocols and training materials, enhancing quality management abilities.
● Promoted from Telephone Interviewer in June 2011
Begin Anew, - September 2011 to August 2017
Adult Education Specialist and GED Instructor , Nashville, TN
● Collaboratively developed and implemented learning activities for adult learners.
● Used agile project management techniques to evaluated and adapted learning strategies to improve learning outcomes.
Kastle Instructional Recovery - September 2010 to May 2012
Numeracy and Literacy Improvement Specialist , Nashville, TN
● Advanced and evaluated the gains of at-risk children as they honed their math and reading skills
● Collaborated with instructional team to develop learning activities for diverse learners.
Master’s Touch Christian Academy - October 2008 to May 2010
Special Education Instructor, Smyrna, TN
● Developed and evaluated individual education plans for students with special needs.
● Adapted learning strategies for diverse learning styles.
● Managed learning activities implemented by teacher’s assistants.
Additional Customer Service Experience
● Bible Factory Outlet – Key Carrier
● Chattanooga Choo-Choo – 1924 Trolly Driver
● FoodMaxx Grocery Store – Customer Service Representative
● Tennessee Aquarium – Visitor Services Representative
● Jamesway Discount Department Store – Customer Service Representative
EdD Leadership and Professional Practices
Trevecca Nazarene University, Nashville, TN - August 2022
Dissertation: The Impact of Followers’ Sense of Empowerment
On Their Perception of Eudemonic Happiness
Committee: Dr. Richard Bell (chair), Dr. Jonathan Downs (reader)
MEd Secondary Earth Science Teaching
University of Tennessee at Chattanooga, Chattanooga, TN - May 2002
Capstone Research Project: The Effectiveness of Using Multiple Intelligence Theory in Science Instruction
Advisor: Dr. Deborah McCallister
BS General Science
Tennessee Temple University, Chattanooga TN - May 1992
Professional Development
IBM SPSS Basic Training May 2022
Implementing Change Effectively January 2022
Executive Decision-Making January 2022
Leading Strategically January 2022
Strategic Planning January 2022
Conducting SWOT Analysis January 2022
Organizational Learning and Development December 2021
Quality Management Foundation December 2021
Organizational Design December 2021
360-Degree Feedback July 2021
CITI Program: Basic Social & Behavioral Research November 2020
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